Delivery & Returns
BREXIT UPDATE (JAN '21)
The new agreement between the UK and the EU stipulates that no tariffs or duties will be applied on retail trade. All European orders will continue as normal with no additional charges to our current delivery costs.
We accept Visa, MasterCard, American Express, Paypal and Apple Pay. All transactions are processed safely and securely.
Please note that Apple Pay can only be used for single-product purchases and doesn't allow discount codes to be applied.
Upon completion of your purchase you will receive a confirmation email with an order number.
We deliver with Royal Mail using a tracked and signed service for every order. Despatch and tracking information will be automatically emailed to all customers.
Delivery timescales and costs are as follows;
UK: 1-3 Business Days - Free
Europe: 3-5 Business Days - £9.00
Rest of World: 5-7 Business Days - £11.00
We aim to despatch all orders placed before 21:00 GMT the following business day.
Despatch and delivery times may be affected during public holidays and busy periods.
There may be delays in despatching and delivering orders due to the new UK Coronavirus restrictions. We thank you for your understanding and patience.
RETURNS AND EXCHANGES
To return or exchange an item, you must first email us at firstname.lastname@example.org with the reason why you wish to return or exchange. You must also include your order number which can be found on the packaging slip or on your order confirmation email.
We will only accept a return or an exchange within 5 days of the delivery date. Returned items must be unworn with all tags still attached. We reserve the right to refuse an exchange or a refund if your request comes after the 5 day period or if the item is returned in an unsaleable condition.
Unfortunately we don't currently offer free returns and are unable to reimburse any returning delivery costs. We recommend that all international returns are marked as 'return' to avoid any customs charges.